A 60–Minute Ticket Response Time Guarantee
All your assistance requests will be attended to within maximum sixty minutes after the ticket or e–mail was received. If your case calls for further assistance from an admin, we will direct the trouble ticket or the e–mail to the person on duty and will leave a note to let you know that more time will be required for reaching the best solution. If you make use of the Administration Services package, all of the server administration services included there will be carried out whenever you prefer.
A Topflight Customer Support Service
We’ll be online for you 24/7/365 to respond to any questions that you may have connected with our Web Site Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need assistance tackling server administration procedures, you can take a look at our Administration Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services
A User–Friendly Help Area
Every Linux dedicated servers hosting package includes our cost–free Web Site Control Panel, which sports an integrated knowledge base and a group of how–to video tutorials. Whenever you need assistance working with the Web Site Control Panel, just press the Videos or Help buttons in the upper right corner.